Warranty
15 Year Limited Warranty
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1. The Limited Warranty (“Warranty”): Subject to the terms and conditions set forth
below, Tidal Manufacturing “Tidal” (“Company”) warrants to the original retail
purchaser of a Tidal Manufacturing from an authorized Tidal Manufacturing dealer
(“Purchaser”) that the Parts define in section 2 below; will be free from defects in
material or workmanship at the time of purchase, and Tidal will repair or replace any
Part that is not free from defect in material or workmanship at the time of purchase
provided that Tidal is notified in writing of the defect by Purchaser during the
Warranty Period
2. Disclaimer of All Other Warranties: Tidal Manufacturing makes no other warranties,
either express or implied, other than the Warranty, and representative or Company
or an authorized Tidal Manufacturing dealer has the authority to make any other
warranty in addition to the Warranty.
3. Restrictions on Warranty: The following restrictions apply to the Warranty, the
failure to abide by any one of which will void the Warranty:
ï‚· 30 Day Notice. Purchaser must provide Tidal written notice by certified mail
to the address in Section 6 below within 30 days of when the Purchasers
discovers or should have discovered the defects in Part(s).
ï‚· No improper use or alterations. The Parts must not have been altered by
more than normal use and wear and must not have been improperly
installed or used. In addition, Purchaser must have complied with all
applicable provisions in the Tidal Owners Manual regarding the proper use,
storage and care for the Parts.
ï‚· No Transfer: The Warranty applies to the Original Purchaser and is not
transferable.
ï‚· Repairs: Purchaser must have all repairs under this Warranty performed by
an authorized Tidal dealer.
ï‚· Proper Documentation Requirements: Upon request by Tidal, Purchaser
must provide documentation verifying proof of purchase, purchase date,
Purchaser’s name and address, and serial number / model number.
ï‚· Damages Excluded: All damaged to parts caused by (1) wind, fire, or other
acts of nature or (2) damaged resulting from poor or bad usage are not
covered by the Warranty.
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4. Replacement Exclusive Remedy: The Company’s sole obligation under the Warranty
is to repair or replace Parts that were defective at the time of purchase by Purchaser
when brought to the Company’s attention during the Warranty Period. Repair or
replacement of defect parts is the exclusive remedy provided for by the Warranty,
and the Company expressly disclaims all other remedies. The Company will not pay
for any labor cost or other expenses incurred in replacing any defective goods other
than those authorized by the Company in writing and performed by an authorized
Tidal dealer. Company Will Not Be Liable For Any Incidental Or Consequential
Damages related to the Tidal product it sells, including ( but not limited to) any
damages, losses, costs, or expenses resulting from loss of use of the goods, loss of
time, inconvenience, loss or damage to real or personal property, loss of income,
loss of profits, property damages, or personal injuries.
5. Warranty Period and Coverage: The Warranty is limited to each of the following
parts (each a “Part” and, collectively, “Parts”), with the period for notifying the
Company of a defect in a particular Part (“Warranty Period”) as set forth below:
A. Ten years from the date of purchase by the original Purchaser for a structural
part of the Tidal product. Excluding fabric, motors, cables, pulleys, sheaves,
rollers, bunks, and plastic covers.
B. Defects in materials and workmanship of structural components of the lift frame
are covered fully for 10 years from the date of purchase. Tidal will provide
replacement parts for 10 years for these items if they are found to be defective.
Structural warranty consists of the aluminum framework making up the
structure. An additional 5 year pro-rated warranty covers these components.
Year After Purchase Consumer Portion of Retail Price
11 50%
12 60%
13 70%
14 80%
15 90%
C. Ten years from the date of purchase by Purchaser for cables and pulleys
D. Five years from the date of purchase by Purchaser for Hydraulic Pump Motor
E. Two years from the date of purchase by Purchaser for Electronics
Notwithstanding any of the foregoing, if the Tidal product is exposed at any
point to a salt-water environment, then the Warranty Period for all parts will be
one year from the date of purchase by Purchaser.
1. Electronics: All electrical components are covered fully for 2 years.
2. Hydraulics: Hydraulic Pump is covered fully for 2 years.
6. Contact Information: For further information, please contact Tidal by email to
Sales@tidalmfg.com, or mail to Tidal Manufacturing, 19139 State 34, Park Rapids,